SERVICE TYPE DEFINITIONS
There are two service types available, User Download and Marantz Service Required. User Download will allow the end user to update or upgrade a Marantz product at home. Marantz Service Required will require a Marantz product to come back to the Marantz Factory Service center for update or upgrade installation.
User Download > Update
An Update allows the end user to install an Update at home without returning the Marantz product to Marantz's Factory Service center when User Download is indicated at no cost for the Update. Typically this type of Update involves installing new firmware into the unit with the assistance of a personal computer with applicable CD-R burning software. Some Updates will require an Ethernet or RS-232C connection for direct loading to the device.
User Download > Upgrade
A user upgrade is an enhancement to a Marantz product that can be purchased at the listed price and installed in the end user's home when User Download is indicated. Typically this type of Upgrade involves installing new firmware into the Marantz product with the assistance of a personal computer with applicable CD-R burning software. Some Upgrades will require an Ethernet or RS-232C connection for direct loading to the device.
Marantz Service Required > Factory Update
Factory Updates are only able to be installed into a Marantz product by Marantz's Factory Service when Marantz Service Required is indicated. The only cost to the end user would be for shipping the Marantz product back to Marantz by whatever shipping company and method has been decided by the end user.
Marantz Service Required > Factory Upgrade
Factory Upgrades are only able to be installed into a Marantz product by Marantz's Factory Service at the listed price when Marantz Service Required is indicated, plus the cost of return shipping. Shipping cost to Marantz is also the responsibility of the end user by whatever shipping company and method has been decided by the end user.
PRODUCT UPDATES & UPGRADES - REQUEST FORM
Welcome to the updates and upgrades search result section for your Marantz product. The following search results will list the applicable updates or upgrades that are currently available for your unit. Please select the items your are interested in from the list of items shown below.
UPGRADE REQUEST FOR
Please ensure you review and read all associated instructions for each update or upgrade. If your update or upgrade requires factory service, you will be required to submit a request for a Service Return Authorization number before returning your unit.